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FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR NEW PATIENT PROCEDURE?
Contact us via phone call, text message, email or via our website.
Leave your name and number and give us permission to contact you you.
Our admin will return your call, email or message.
We will send you a link to join our practice's secure messaging app (Spruce Health) so we can
communicate easily.
We can then answer your questions via the secure app.
We will either schedule you for a free 15-20 minute telehealth consult with one of our clinicians OR you can schedule your first session with a therapist.
We may have to add you to a short waitlist if the therapist you are interested in working with is full.
Waitlists can be frustrating, we know! We are trying to do everything we can to get you help.
Our therapists' availability changes and we want to remain connected with you, so if we have added you to a
waitlist, we will check back in via the Spruce app when there is an opening.
Let's get started!
HOW LONG DOES THERAPY TAKE?
Each individual, couples or family session typically averages 50 minutes.
Group therapy sessions are 90 minutes.
Clinicians typically meet weekly with their clients.
Therapy itself is a process and we can't determine the duration, or how long it will take to 'feel better'.
This is client, clinician and situation specific.
DO YOU OFFER FREE CONSULTATIONS TO SEE IF WE ARE A GOOD FIT?
Of course!
We offer a 15-20 minute free consultation over telehealth.
Research shows the therapeutic relationship is MOST IMPORTANT when looking at curative factors.
SHOULD I SEE AN ASSOCIATE CLINICIAN?
Yes!
Our associates have graduate level education and practical training.
They have received their graduate degrees.
The title associate refers to clinicians who are working on getting licensed in the state of Oregon.
Some of the benefits of seeing an associate include: extra supervision for your particular concerns and more
recent training and education.
Our associate clinicians are here, doing this, because they want to help you!
DO YOU TAKE OHP (Medicaid)?
Yes, we believe in access to mental health services!
Our admin Kori or our practice manager Savannah will help you sort through this process.
We accept Trillium, PacificSource OHP, HealthShare and Care Oregon.
We can ask for authorization to use other Medicaid plans such as InterCommunity Health.
Insurance can be confusing so, give our admins a call.